CMS Awards Sparksoft with a 5-Year $61M Prime Contract to Manage the Enterprise Portal Services(EPS)

News

July 29, 2022 – The Centers for Medicare & Medicaid Services (CMS) has awarded Sparksoft Corporation with a 5-year, $61 Million prime contract to manage the Enterprise Portal Services (EPS). Launched in 2013, EPS is an agency-wide enterprise system that is managed by the CMS Office of Information Technology (OIT) in support of legislative mandates of the Affordable Care Act (ACA), Medicare Access and CHIP Reauthorization Act of 2015, and other legislative efforts designed to enhance the nation’s healthcare delivery. EPS is a cloud based Shared Service that provides portal services for multiple CMS business components with over 50 integrated systems. Many of the CMS EPS customers are public facing on https://portal.cms.gov in order to support CMS’ customer’s mission critical business processes. EPS is closely integrated with the CMS Identity Management (IDM) system that ensures the authenticated users have appropriate access to EPS resources. These customers rely on the EPS for 100% uptime to complete their mission critical business processes.

Under this contract, Sparksoft will be responsible managing and refining existing processes, procedures, and systems to enhance the EPS customer and user experience through the following tasks:

Agile Transformation Services
Operations and Maintenance
24x7 system monitoring and system up time services
Amazon Web Services (AWS) Infrastructure Configuration and Maintenance
Modern DevSecOps Pipeline with CI/CD Delivery
Human Centered Design (HCD)
Highly responsive helpdesk

"It is truly a privilege to be such a trusted partner to our CMS clients, who are some of the most dedicated public servants leading transformational missions." said Sparksoft’s President Ms. Siva Sivaraman. Sparksoft’s CEO, Mr. Mike Finkel stated that "The CMS Enterprise Portal is such a crucial agency-wide service for providing highly secure and available access to dozens of internal and external Medicare, Medicaid, and Marketplace applications that deliver life-saving information to over a hundred million providers, beneficiaries, and consumers. We are honored and humbled that the government continues to trust us with support on some of the most mission-critical public health programs that impact our families and communities. We take our responsibility to ensure that the EPS customers and users enjoy a delightful experience very seriously through our obligation to continue seeking out holistic synergies, efficiencies, and technical breakthroughs for the agency at an enterprise-scale.."

This award expands Sparksoft’s footprint supporting other OIT CMS ecosystem innovations such as the Medicare Payment Systems Modernization from legacy Mainframe and Cobol solution to a Microservices Architecture in the AWS Cloud on Medicare Integrated Systems Testing (MIST) and the HIPAA Eligibility Transaction System (HETS) modernization as the HETS Independent Testing Contractor (HITC); builds on our experience with high-volume contact center operations providing Independent Quality Assurance (IQA) monitoring of Customer Service Representatives (CSR) at 1-800-MEDICARE Contact Center Operations (CCO), and managing the Marketplace Service Desk (MSD), which provides assistance to the CMS Center for Consumer Information and Insurance Oversight (CCIIO) Application Development Organizations (ADO), issuers, agent brokers, State agencies, insurance companies, and Third-party Administrators (TPA); as well as Sparksoft’s extensive support across Federal and State-based ACA Marketplace pillars like the Multidimensional Insurance Data Analytics System (MIDAS) and Federal Data Services Hub (Hub).

About Sparksoft Corporation

Sparksoft is a Capability Maturity Model Integration (CMMI) Services and Development Maturity Level 3, ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013, and Federal Wide Assurance for the Protection of Human Subjects certified consulting organization with a proven record of successfully delivering modern digital health solutions for more than a dozen Federal, State, and Commercial customers. As evidenced by our 20+ active prime contracts and subcontracts, and further supported by our excellent Contractor Performance Assessment Reports (CPARs), Sparksoft is a highly mature and capable partner trusted by the government and industry. We bring to bear the essential institutional knowledge, contract vehicles, certifications, experienced personnel, and process maturity to deliver the requirements in compliance with Federal regulations, industry best practices, and agency governance needs.

Through our focused mission “to ignite innovation, inspire transformation, and implement digital solutions for a healthier nation” we specialize in DevOps Delivery, Data Science, Contact Center Operations, and Test Automation. Since 2004, our exceptionally skilled people, proven leadership, and optimized processes all work together to relentlessly push for more efficient solutions for our HHS, Military Health, and Life Sciences clients. We have developed a support structure of Innovation Centers designed to collect our enterprise-wide lessons learned and identify project-specific opportunities for improvement. SparkLabs, where our Research & Development teams explore ideas and turn them into real-world solutions is an important impetus in our drive for innovation. We continually pull from our experience and combine this with forward-thinking technology from our certified partners like Red Hat, Microsoft, AWS, Okta, Google, Databricks, and ServiceNow to conceptualize novel and effective solutions such as our SparkLoader® RPA data pipeline, SparkGrid® Snowflake GUI, MockSpider® virtual sandbox, ScriptHive® for TDD/BDD automation, SparkMarker® website acceptance testing, and 508bee® for accessibility validation.

Sparksoft’s website is updated regularly with news of product launches, contract awards, certification and vehicle changes, key hires, and corporate milestones. Visitors are encouraged to explore the website and also connect with us on Social Media